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OCC Controller

29th July 2020

Reporting Line: Director of Ground Operations and OCC
Department: Operations Control Centre (OCC)
Place of Work: Stockley Park (Heathrow)

Job Description

The OCC Controller shall, as part of the operations team, coordinate the activities of the Operations Control Centre, including:


Oversight and control of daily activities related to OCC, ensuring excellent operational delivery and on-time performance by providing leadership and operational direction where required

Provide flight watch cover to ensure a safe and efficient operation with consideration to all operational factors.

Ensure the effective planning and adjustment of schedules and service provisions to minimise delays and maximise efficiency

Make decisions related to delays and rescheduling of crews and aircraft to minimise disruption and return the operation to normal as quickly as possible

Act as the initial and focal point of contact for all operational enquires for the OCC, both internal and external, including the regular publication of the flight schedule to all departments, stakeholders and service providers

Initial execution of CLA Emergency Response Plan in the event of incident or accidents being reported to the OCC, including implementation of the Notification Matrix

Provide technical expertise regarding aircraft and airline operating policies, processes and functions

Forward planning for future flight requirements, including handling, slots, overflight permits and traffic rights

Preparation of flight documentation, including dispatch paperwork, filing of ATC flight plans, NOTAM/ATC/weather/MEL restrictions/ATC feeds and provide crew briefing

Maintenance of flight plan routes and aircraft database within SITA & Lido

Ensure the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice

Conduct continual review and risk assessment processes on all SOPs and working practices to identify any unsafe practice areas for quality improvement

Handle critical issues through liaison with station managers, airport authorities and internal departments to effectively deal with situations

Maintain effective communication with all external and internal stakeholders connected to the operation, including Customer Service teams, to ensure effective operational delivery

Manage the investigation and follow-up of incidents, accidents, violations and irregularities, reporting findings to the appropriate management and facilitating the implementation of required corrective measures

Act as representative and primary contact to local, national and international regulatory agencies in matters involving regulatory compliance

Liaison with Safety and Compliance department to ensure development and application of suitable compliance monitoring processes, policies and programs, including a comprehensive oversight audit plan

Target the reduction of flight delays and their consequences, and improvement of on-time-performance

Updating and administration of the Centrik system with relevant Operations information and documentation

Maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems and procedures

Other duties as assigned by the Director Ground Operations and OCC

Shall be responsible for the proper and timely performance of duties assigned

Key Requirements

  • Ability to communicate and coordinate at all levels
  • Excellent organisational skills
  • Airline Scheduling and Crew FTL knowledge
  • Experienced in world-wide flight planning (preferably using SITA/LIDO) and dispatch
  • 3 years’ experience in airline operations environment
  • Knowledge of IATA Dangerous Goods Regulations
  • Good communication and customer service skills
  • Proactive team player
  • Must be computer literate and experienced in the use of MS Office products
  • High level of time-management skills, efficiency and punctuality

This is a shift working role.

Applications should be made to [email protected].  Applicants should submit a CV and Covering Letter stating how they match the criteria.