Ground Operations Manager – Cargo Operations

Due to continued expansion, we are recruiting for a Ground Operations Manager – Cargo Operations. Based at Stockley Park, near London Heathrow Airport, the role will report to the Director Ground Operations.



  • Management, oversight and control of daily Ground Operations requirements related to Cargo Operations, ensuring excellent operational delivery and on-time performance by providing leadership and operational direction where required
  • Manage, implement and develop CargoLogicAir’s cargo handling program, including the Cargo Handling Manual (CHM) policy document and its application to product verticals, covering all aspects of cargo trucking, acceptance, handling and messaging worldwide
  • Develop professional relationships with internal and external parties to ensure effective cargo operations
  • Ensure the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice
  • Conduct continual review and risk assessment processes on all SOPs and working practices to identify any unsafe practice areas for quality improvement
  • Handle critical issues through liaison with station managers, airport authorities and internal departments to effectively deal with situations
  • Maintain effective communication with all external and internal stakeholders connected to the cargo operation, including Customer Service teams, to ensure effective operational delivery
  • Manage approvals and exemptions, including modifications and renewals, and preparation of reports and applications as required
  • Undertake station visits to perform assessments and audits of service providers to ensure compliant operations in scheduled and charter cargo handling-related activities to determine program effectiveness; document and correct deficiencies.
  • Analyse regulations and pending legislation to identify potential impact on company activities and/or facilities and ensure that key information is provided to departments, locations and employees as appropriate
  • Manage the investigation and follow-up of incidents, accidents, violations and irregularities, reporting findings to the appropriate management and facilitating the implementation of required corrective measures
  • Oversight and provision of the Ground Operations training program in relation to cargo handling
  • Act as representative and primary contact to local, national and international regulatory agencies in matters involving regulatory compliance
  • Liaison with Safety and Compliance department to ensure development and application of suitable compliance monitoring processes, policies and programs, including a comprehensive oversight audit plan
  • Target the reduction of cargo handling issues and their consequences
  • Management-level liaison with third-party service providers and accountable/reportable internal departments including meetings and conference calls
  • Updating and administration of the Centrik system with relevant Ground Operations information and documentation
  • Maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems and procedures
  • Other duties as assigned by the Director Ground Operations
  • Shall be responsible for the proper and timely performance of duties assigned


Key Requirements

  • Previous experience in a similar airline cargo operations role
  • Good communication and customer service skills
  • Proactive team player
  • Must be computer literate and experienced in the use of MS Office products
  • Must be able, willing and available to travel to foreign locations, at short notice for extended periods of time, as is reasonably required by the company
  • High level of time-management skills, efficiency and punctuality
  • Must hold a full UK Driving Licence

If you wish to apply for this role or for more information (including full job spec) please contact and forward your CV to:

[email protected]

Alternatively, please post your CV to:

CargoLogicAir, 3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF, UK